We offer a 14‑day replacement policy for damaged products only. Returns and refunds are not available for reasons other than product damage.
If you receive a damaged item, please send us photos showing the damage, your order number, and a screenshot of your order page to info@voysox.com within 14 days of receiving your package.
Our customer service team will reply and handle your request within 24 hours. Once a solution is confirmed, we will arrange your replacement within 3–5 business days.
Please note that items sent back without prior contact cannot be processed. General exchanges and refunds for non‑damage related issues are not supported.
Feel free to contact us at info@voysox.com if you have any questions.